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Privacy Policy

This is the Privacy Policy of Haus of Hamster (hereafter referred to as “Haus of Hamster“, “we,” “us,” or “our”), a company located at Bijlmerdreef 939, Amsterdam, The Netherlands. Haus of Hamster is registered with the Dutch Chamber of Commerce under number 77507789. This Privacy Policy explains how we collect, use, share, and protect data in relation to our website (the “Website“). We collect this data when you visit our Website using your computer, tablet, phone, or smartwatch (“Computer“). We process personal data in a manner that is in accordance with the General Data Protection Regulation, including the implementing law of this regulation, or the preceding legislation of the Personal Data Protection Act and any future amendments (the “GDPR“), the Telecommunications Act, and other current privacy legislation.

By using our Website, you understand and agree to the collection and use of information in accordance with this Privacy Policy. Our Privacy Policy applies to all visitors, users, and all others who have access to the Website (“Users“).

What data do we collect?
We collect personal data that you provide to us. Personal data refers to information about an identified or identifiable natural person. This can include the following data:

  1. Communication between Haus of Hamster and you (we may send you service-related emails)
  2. Geolocation, gender, weight, diet, height, BMI, chronic condition, weight loss goal

Log file information
We only collect information that your browser sends when you visit our Website when it is necessary for the proper functioning of the Website. By the proper functioning of the Website, we mainly mean protecting the Website against actions that may endanger the safety of the Website and your Computer. This log file may contain information such as your IP address, browser type, browser version, the pages of our Website you visit, the time and date of your visit, the time you spend on these pages, and other statistics.

Analytical services
We use third-party analytical services. These help us measure our traffic and trends of the Website. The tools collect information sent by your Computer, our Website, the web pages you visit, add-ons, and other information that help us improve our Website. These tools use ‘cookies’. These are simple text files that are stored on your hard drive or in the memory of your Computer. Cookies cannot damage your Computer or the files on your Computer. Cookies collect anonymous information about your login information and login behavior. We use this information together with information from other Users. This makes it impossible for us to identify you as an individual. We use Google Analytics for our analytical services. Google Analytics installs a permanent cookie in your web browser to identify you. This shares your data with Google. We only share data with Google that we are allowed to share with Google based on the GDPR. You can completely prevent Google Analytics from recognizing you by disabling cookies in your browser.

Purposes of data processing
By using our services, you leave certain data with us, for example, by creating an account. This can include data such as name, email address, place of residence, telephone number, and payment details. Haus of Hamster collects and processes these data to make our services accessible. We also collect information about your Computer (such as IP address, browser type, and operating system) so that we can improve our services. Personal data is not provided to third parties unless we are obliged to do so under the law and regulation.

Legal basis for data processing
There are several bases on which Haus of Hamster can process personal data. These are: the execution of an agreement, legitimate interest, based on a legal obligation, or based on your consent. We process your personal data to the extent necessary to achieve the purpose for which we collect the personal data.

How do we use this information?
Haus of Hamster processes your personal data for the following purposes:

  1. Participating in the digital program to get your weight under control
  2. Calling or emailing you if necessary to carry out our service
  3. Informing you about changes to our services
  4. Sending our newsletter
  5. Offering you the opportunity to create an account

How is this information shared?
We will not rent or sell your (personal) data to third parties.

Change of control
When Haus of Hamster, or part thereof, is sold, transferred, or if our assets end up with another organization (for example, as a result of a merger, acquisition, bankruptcy, dissolution, or liquidation), data collected via the Website may fall under the sold or transferred items. The buyer or acquirer must follow the agreements in this Privacy Policy.

Legal request and prevention of damage
Based on a legal request, we are entitled to access your information and to store and/or share it in response to a legal request (such as a search warrant, court order, or subpoena). We are also entitled to store and/or share your information when we believe it is necessary to detect, prevent, and address fraud or other illegal activities and to protect us, you, and others. Information we receive about you can be accessed, edited, and stored for a longer period when necessary due to a legal request or obligation, an investigation relating to our terms, policy, or to otherwise prevent damage.

Haus of Hamster has taken appropriate technical and organizational measures to secure your data against loss or against any form of unlawful processing. We use security measures to ensure that information via the Website is secured. However, Haus of Hamster cannot assure that the information on the Website is not accessed, disclosed, altered, or destroyed. You are always responsible for managing the emails between you and Haus of Hamster. We are not responsible for the functionality, privacy, or security measures of any other organization.

International transfer
Your information may be transferred and maintained on computers and/or servers located outside the Netherlands and/or the EU where data protection laws may differ. We strive to ensure that even when your personal data are processed outside the EU, they are processed in a legally correct and careful manner outside the EU.

Retention period
In accordance with the GDPR and other relevant legislation, Haus of Hamster does not store personal data longer than necessary for the realization of the purposes for which they were collected or processed, unless Haus of Hamster is obliged to do so under a legal provision. If you want more information about how long your specific personal data are retained, you can contact

Right to access, corrections, right to object, and right to data portability
If you want to access your personal data, if you want to change or delete your data, or if you want your personal data to be transferred in whole or in part to yourself or a third party, you can contact Haus of Hamster by sending an email to or by sending a letter to:

Haus of Hamster
Bijlmerdreef 939
1103 TW Amsterdam
The Netherlands

Applications, Websites, and Services of Third Parties
We are not responsible for the practices of applications, websites, or services of third parties that are linked to or from our Website, including the information or content therein. Our Privacy Policy does not apply when you use a link to go from our Website to another application, website, or service. Your behavior on an application, website, or service of a third party, including those that have a link on our Website, is subject to the rules and policies of the third party.

Children’s Privacy
Our Website does not specifically and knowingly ask for data from persons younger than 16 years (“Children“). This age may vary in each Member State between the ages of 13 and 16 years. If we find out that we have collected personal data from Children without the consent of their parent or guardian, we will take steps to delete this data from our servers. If you suspect that your child has provided personal data to us without your consent, you can contact us via If you as a child have left personal data on our site and want to delete it, we will endeavor to delete this data. If you suspect that you have provided personal data to us as a child, you can contact us via

Haus of Hamster may from time to time amend or update this Privacy Policy. Therefore, you are advised to consult this Privacy Policy regularly. Changes to this Privacy Policy come into effect at the moment they are published on this page.

If you have any questions about this Privacy Policy, you can contact Haus of Hamster by sending an email to